The Nottingham unveils video mortgage advice service

Mortgage Introducer

November 16, 2018

The Nottingham Building Society is now offering a branch-based video mortgage advice service.

The society’s branches have video systems connecting customers to a Nottingham adviser, who can search and compare products from more than 50 lenders.

The Nottingham On Demand (NOD) service allows for full mortgage application details to be taken, typically in 30 minutes.

Tina Hayton-Banks, director of member services, said: “We understand that going through a mortgage application process or remortgaging your house can be a daunting prospect and with so many products out there, it’s a struggle knowing which to choose.

“Advice tailored around a person’s individual needs makes a big difference and sometimes it’s more complex than simply filling in a form.

“We already offer the service over the phone and face-to-face via an adviser in some locations but with the help of the technology investment, we can now extend this service to even more branches.

“Customer feedback so far has been excellent so we’re excited our new ‘NOD Pods’ will allow us reach more customers with whole of market mortgage advice.”

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