Ombudsman Services will stop handling complaints in the property sector – saying it no longer wants to provide a “broken solution to a broken market”.
It provides redress between property agents, including estate agents and individuals, but plans to withdraw by 6 August 2018.
Lewis Shand Smith, head of Ombudsman Services, said: “Redress in the housing sector is a really confusing picture for all involved.
“The patchwork of alternative dispute resolution and ombudsman schemes is a mystery to consumers and therefore is incredibly difficult for them to navigate.”
The government is consulting on creating a single ombudsman to cover the whole of the housing market.
Ombudsman Services has over 8,000 member businesses in total, of which 6,500 are RICS firms.