OneFamily has appointed two underwriters and three mortgage processors to its lifetime mortgage support team.
Christine White and Lisa Green have joined as underwriters, and Karen Welch, Lucy Donaldson and Louise Fuller have joined as mortgage processors. All three have customer service experience for both adviser and consumer audiences.
Nici Audhlam-Gardiner, managing director of lifetime mortgages, said: “We are delighted to welcome so many new people to our lifetime mortgage support teams, the experience they bring will enhance the service we provide to advisers.
“As the lifetime mortgage market continues to evolve so does the way homeowners are using equity release, from low-income pensioners, to those who want a change in lifestyle, to planners trying to mitigate inheritance tax.
“By increasing the number of team members with expertise in both traditional mortgages as well as lifetime mortgages, we can support an even broader range of cases and ensure that advisers are getting the information they need.”
Green joins OneFamily with 25 years’ experience in financial services, including most recently five years in equity release underwriting with Partnership and Just Retirement. Prior to this she spent six years as a mortgage underwriter for Optoma Broker Solutions.
White has also spent five years at Just Retirement in equity release underwriting. Prior to this she was a medical underwriter for Partnership and worked in mainstream mortgage underwriting for 16 years at Nationwide.
OneFamily said it recognises the importance of providing direct access to its support teams, who can offer advisers technical sales support for complex cases, troubleshooting, and product information.