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OPAL IS integrates protection platform with Square Health for HSBC Life

Jake Carter

November 3, 2020

Revolution

OPAL IS, a fintech solutions developer, which is part of OPAL Group, has integrated its protection platform, Pandora, with digital health service provider Square Health for HSBC Life.

Moreover, HSBC has launched a branded mobile app, developed by Square Health, which provides customers with additional physical and mental health benefits.

As part of the integration, this app will be fully synced with the Pandora platform.

The service is open to any active HSBC Life protection policyholder and is accessible through the ‘HSBC Life Online Health Services App’.

According to the fintech solutions developer, the services available to the customer once they have logged in to the app depend on the type of product the customer holds with HSBC Life.

Furthermore, the six services offered through the bank are second medical opinion, remote GP consultations, prescription services, physiotherapy to restore movement and function, mental health support with counsellors, therapists who specialise in cognitive behavioural therapy (CBT) and psychologists, and health MOT testing the status of over 20 health markers.

Eoin Lyons, chief executive of OPAL Group, said: “The OPAL IS project team worked closely with both Square Health and HSBC to design and develop the app and API and ensure that an optimum fit and flexible solution was achieved for launch. OPAL’s

“Pandora system has been successfully supporting the sales and admin for the HSBC Life Protection product for over three years and the digital integration to a mobile app is the latest in a line of system enhancements.”

Steve Casey, marketing director of Square Health, added: “Value added products, especially around access to health services, have never been more relevant and the last few months have led to a huge uptake in a range of services such as digital GP consultations and mental health support.

“So being able to deliver the best access to quality value-added protection services is crucial and we are confident we have delivered an excellent service that will give seamless digital integration between the app and the HSBC protection platform.”


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