Paradigm unveils coronavirus support page

Jake Carter

March 27, 2020

Paradigm Mortgage Services has launched a coronavirus support page for advisers.

The page is available to all intermediaries, not just members of the firm.

According to the Paradigm, the page contains a comprehensive ‘lender matrix’, which features the latest details from the firm’s panel of lenders.

The information covers how lenders’ BDMs are working, the stance each is taking with regard to mortgage payment holidays and information related to valuations.

Furthermore, the page covers protection updates, information on the FCA’s guidance, and contact information for every individual involved in the firm’s customer services team.

Bob Hunt, chief executive of Paradigm Mortgage Services, said: “With the fast-developing coronavirus situation upon us, we want to reassure all of our members that we have robust business continuity measures in place.

“We are constantly reviewing the government advice and we have measures in place, including remote-working for all of our staff, to allow us to ensure our members, lenders and providers continue to receive the high level of service they have come to expect from us.

“We believe the ‘Lender Matrix’ will be of particular use as it will update each day and show users exactly how lenders are approaching this, changes to products and criteria, and how advisers can engage with them.

Anthony Rose, director of LDN Finance, added: “In these very volatile, and fast-changing times, any reliable sources of information are invaluable to brokers.

“Due to the urgent need to help clients before lender changes come into place it can be hard to stay on top of updates ourselves.

“The work that Paradigm have been doing has enabled us to successfully place cases without any unwitting errors being made.”

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