Paragon launches online portal

Michael Lloyd

February 7, 2018

Paragon has launched a portal available to buy-to-let mortgage customers and intermediaries that makes it easier to switch products and access additional lending through its further advance facility.

Paragon customers and intermediary partners will be able to choose a new product at the end of their fixed term agreement and switch online.

The further advance facility, enables access to additional lending for landlords direct or via an intermediary.

John Heron, managing director at mortgages at Paragon, said: “Our aim is to ensure dealing with Paragon is always as simple and easy as possible.

“These developments are a crucial step towards futureproofing our service to customers and intermediary partners – and are just a couple of examples of the many investments we’re making in our buy-to-let mortgage process.”

The improved application management service for intermediaries is available on the web and on the CaseTracker app which is available to download now from the Apple iTunes Store. Existing Paragon intermediaries can log in using the same user credentials they use to apply online and manage their buy-to-let mortgage applications quickly and simply, straight from a mobile, tablet, laptop or desktop device.

Inside the app, intermediaries are able to view their current list of pre-offer applications and associated outstanding tasks and select an account and view the tasks sorted by pending and completed.

Brokers can respond to an outstanding task through the app, by uploading any comments and documents directly to Paragon’s underwriting system and call or email the customer relationship team directly from the app.

These services follow the launch of improved application management functionality for intermediaries across multiple platforms, as well as the removal of valuation and admin fees on all portfolio products.

Also the removal of the requirement of a floating charge on all applications from limited companies incorporated solely for the activity of holding and letting residential properties.

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