The event, which was held at the Palace Hotel, Manchester, was attended by over 450 guests representing 37 companies.
The Paymentshield award winners were:
Andy Murphy – Team Leader of the Year
Laila Al-Rekabe – Highly commended for Support Person of the Year
Sarah Hilton – Highly Commended for Agent of the Year.
The awards, organised by CallNorthWest, part of the University of Central Lancashire, celebrate excellence and best practice in the sector within the North West.
Tim Johnson, CEO of Paymentshield, said: “These awards and commendations are richly deserved. Paymentshield really prides itself on providing quality customer service delivered by employees who are dedicated to helping customers whatever the issue. We invest heavily in training and professional development which enables us to deliver on our promise to customers and these awards are testament to that.”