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PFS: 12% of members struggling to carry out roles from home

Jessica Bird

May 18, 2020

PFS members struggle to work from home

A Twitter poll of the Personal Finance Society’s (PFS) members found that although 73% were working from home with little problem, 12% were struggling to carry out their roles remotely. 

A further 7% reported that they had been furloughed.

Of the 78 PFS members who took part, 6.4% were still having to go into their office to serve clients during the pandemic.

Keith Richards, chief executive of the Personal Finance Society, said: “Financial advisers are clearly following government and regulatory guidance to slow the spread of the coronavirus while still carrying out vital work on behalf of their clients.

“The Personal Finance Society will continue to work with government and the Financial Conduct Authority to ensure the latest guidance on how to protect and continue to serve clients is shared with our members.

“We will also continue to support members who have been financially impacted by COVID-19 and want to make sure the profession is equipped with the skills and knowledge they need to be best able to assist consumers in the months and years to come.”


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