Platform announces mortgage application processing improvements

Robyn Hall

July 12, 2011

From today, brokers who utilise the clicktrack system will be able to scan and upload documents including income verification and bank statements, which will quicken the application completion process.

An added bonus of the change is that all uploaded documents will be directly assigned to the underwriter dealing with the specific application and all documents will be easily viewable on the clicktrack system.

The change comes as a direct response to feedback given by brokers at the recent Platform Live Events which were held across seven locations in the South of England and were arranged to give approximately 70 intermediaries the opportunity to feed back on what Platform could do to support the sector through service, products and criteria.

Lee Gladwell, business development Director at Platform, said: “Our investment into the online application tracking service, clicktrack, should greatly improve brokers’ working days and enable them to provide an even better level of service to their customers.

“Brokers will now be able to keep better track of applications, cut down on the amount of paperwork they have to keep and give detailed updates to clients about their applications.

“The change is a direct result of broker feedback which demonstrates that Platform is committed to intermediaries and in helping them to provide the best quality service to their clients.”

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