PMS and Sesame launch broker helpdesk

Ryan Bembridge

June 4, 2019

diversity inclusion

PMS Mortgage Club and Sesame Network have launched a broker helpdesk to support advisers operating in the new build sector.

The helpdesk will keep advisers updated on the latest developments in the new build market. It will help existing firms as well as advisers that are looking to move into the new build sector.

Jane Benjamin, director of mortgages at Sesame and PMS, said: “With the government pledging that 300,000 new homes will be built every year by the mid-2020s, the outlook for the UK’s new build market is very positive.

“Furthermore, with the Help to Buy scheme now extended until 2023, there is continuing additional support for customers who are taking their first steps onto the property ladder.

“The launch of our new build helpdesk complements our existing mortgage helpdesk service, which dealt with 60,000 calls from advisers last year.

“It demonstrates our commitment to investing and expanding our support for mortgage advisers, who now have access to a dedicated team with expert knowledge on all areas of the new build market.”

The additional support follows the announcement in March this year of the appointment of Stacey Wood to the newly created role of national new build relationship manager for Sesame and PMS.

Stacey Wood, national new build relationship manager for Sesame and PMS, said: “The need for advice has never been greater and this is particularly true in the new build sector, where 85% of mortgages are advised, which means that brokers have an even stronger presence here than in the wider mainstream mortgage market.

“We want to ensure our members have access to all the support and information they need to be successful in the growing new build market.

“This applies equally to both advisers who already have builder relationships, along with advisers who’ve seen the potential and want to move into this space for the first time.

“We’re committed to helping to educate advisers on the new build sector with a range of content from PMS, Sesame and our lender partners. This will provide advisers with a valuable insight into emerging trends, government policy and how they can best support their customers’ needs in this specialist area.”

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