Principality Building Society has appointed Iain Mansfield as chief operating officer.
Mansfield (pictured) joined the society in January 2015, initially as finance director for Nemo, Principality’s second-charge loans subsidiary, before becoming Nemo’s managing director.
In the new role he will handle customer services, IT, change management, transformation delivery, as well as continuing his role with Nemo.
Mansfield said: “It’s a great honour to be responsible for helping to transform a business with such a respected history as ours.
“As a member-owned mutual, we have been listening to our Members and their need for accessing their accounts across different formats.
“We are in the process of investing heavily in technology to bring our business in line with these changing demands.
“To achieve this we are recruiting high calibre, experienced people to help us move the Society forward.
“We will also be working with pre-eminent technology companies in the UK and internationally, to help us build what we need.
“It is a pivotal moment for Principality, as we look to future-proof the society.”
Principality is set to hire 100 recruits, as the society said it is going through the biggest transformation in its 158-year-old history.
Steve Hughes, chief executive at Principality Building Society, said: “Having clearly demonstrated his capability to the board over the past year, Iain will be accountable for ensuring we will drive the delivery of our technology changes so the society continues to provide fantastic service to our customers and members.
“We strongly believe in growing and developing our colleagues at all levels. It is pleasing that we have such talent at our disposal as we continue with our strategy to grow our core business of mortgages and savings.”