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Principality receives Which? commendation

Jessica Nangle

September 30, 2019

Principality Building Society has been endorsed as a Which? recommended provider for mortgages.

This is the second consecutive year the society has been endorsed by Which?.

A majority (90%) of customers reported that they would recommend Principality to others.

Julie-Ann Haines, chief customer officer at Principality Building Society, said: “We are delighted to have been named as a Which? recommended provider in recognition for the mortgage products and service we provide to our customers.

“We would not be able to achieve such highly esteemed recognition without the work of our fantastic colleagues, who are dedicated to delivering outstanding customer service each day.

“Principality exists to help our members prosper and the important role that we play in our communities must not be underestimated.

“To maintain our excellent customer service we are reshaping the society for our members and future members.

“We have been working with our members by testing how we can tailor our digital services to offer them a flexible way of managing their mortgage and savings needs.

“It will make our mortgage journey simpler for brokers, Members and colleagues.”


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