The total value of Pure Retirement’s serviced loans has exceeded £2bn for the first time thanks to an increase in both its own customers and the number of firms it now services back books on behalf of.
This figure represents a year-on-year doubling from the £1bn reached by Pure Retirement a year ago.
This growth comes following a threefold expansion of Pure’s customer account servicing team from nine members in 2019 to 26 at present.
Suzanne Latimer (pictured), head of service delivery at Pure Retirement, said: “In a sector that’s becoming increasingly competitive being able to offer market-leading service standards is not only a key differentiator from our competitors, but also a point of pride.
“It’s a privilege to be heading a team that’s consistently demonstrating its dedication to providing exceptional service to our customers, and the recent expansion of our portfolio underlines the degree to which we’re trusted by the wider financial sector, and also validates our approach.”