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Roma Finance expands management team

Jessica Bird

June 30, 2020

Roma Finance has appointed Deborah Chaplain to the role of head of customer service and collections.

This is a newly-created position, created partly due to the COVID-19 pandemic, to enhance the company’s customer service capabilities.

The strategy has been implemented to help customers successfully exit their bridging and development loans with the business, through what is proving a challenging time for the industry and economy overall.

Chaplain has been a consultant for the business for the last three months and now joins it on a permanent basis.

Chaplain said: “Being part of the Roma Finance team is a privilege – the company is so people focussed and this is really reflective of the service provided.

“So many customers come back to us time and time again and I am so pleased to be part of the team at this exciting time.”

Scott Marshall, managing director at Roma Finance, added: “I am delighted to welcome Deborah to the team.

“She has already made a significant impact within the business and with the rapid growth of the business, this could not have come at a better time.

“I have never been more excited about the future of Roma Finance than I am right now.”


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