Santander to roll out vScreen
The technology, which will be rolled out to 850 staff, allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience, and in a completely secure environment.
vScreen allows advisers can show the customer product and regulatory information in real time and the customer can confirm their understanding via a digital signature.
All documentation shared with the customer can be saved securely onto their electronic device for future reference.
Bill Safran, chief executive officer of Vizolution, said: “Santander is one of the largest banks in the UK with 15 million customers and we are delighted that vScreen is now an integral part of the customer experience they offer.
“Santander is well known for its innovation and forward thinking adoption of technology in an on-going drive to deliver excellence in every element of customer contact.
“Their adoption of this new technology shows them once again at the forefront of the industry.”
Glenn Lindsay, director, telephone distribution at Santander, said: “vScreen has dramatically improved our customer experience by making the sales process more visually engaging and eliminating breaks and time delays that hamper the non-vScreen sales process.
“The bottom line is that the customer gets what they want easier and faster.”
vScreen will be used in the credit card and unsecured loan divisions.