Shawbrook rolls out self-service portal to brokers

Jessica Bird

June 1, 2020

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Shawbrook has rolled out its online system ‘My Shawbrook Portal’ to its panel of professional broker partners. 

The self-service system was launched last year for existing buy-to-let (BTL) customers, allowing those near the end of their mortgage term to quickly submit product switch applications, reducing processing times to 48 hours.

Brokers will now be able to use the Shawbrook portal to submit applications on behalf of their clients within 10 minutes.

Emma Cox, sales director for the Shawbrook Property Division, said: “Opening this system up to allow our brokers partners to proactively switch on behalf of their clients has been on our radar for some time.

“It forms part of a wider strategy to build out the technology that supports our distribution, using smart systems to do the heavy lifting but keeping our expert teams very much involved where necessary.

“We are a relationship business and achieving the right balance between people and technology is something we are very much focused on moving forward.”

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