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Shawbrook records swift August processing times

Sarah Davidson

September 23, 2014

Three quarters (75.7%) of short-term applications went through within four hours.

Overall Shawbrook was able to work 4,067 items; 1,130 relating to short-term loans and 2,937 to term loans.

On the legal side just under half (46%) of instructions were completed within 30 days, while one tenth completed in 10 days or fewer.

Karen Bennett, sales and marketing director of commercial mortgages at Shawbrook Bank, said: “Being honest and transparent with our brokers and clients is important to us and we’re proud that in a traditionally quiet month our SLA metrics show that we’ve been able to keep up our service standards.

“We’re looking forward to seeing September’s numbers when it will be back to business as usual.”


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