Shawbrook’s E-Signature service proving a hit with customers

Jessica Nangle

March 2, 2017

Shawbrook’s Residential Mortgages team has seen success with their E-Signature service amongst brokers and customers since its launch in August 2016.

E-Signature allows customers to read and sign their documentation is real-time leading to customers saving three days when compared to a traditional postal method.

Andy Pelley, director at The Loan Partnership, said: “Since we started using E-Signature last year, we have been impressed by the consistent benefits this system provides.

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“I’d like to say well done to the Residential Mortgages team – this is exactly the kind of smart, customer-focused decision which we like to see at The Loan Partnership.”

Maeve Ward, managing director at Shawbrook Residential Mortgages, added: “E-Signature has been live for over six months now and, in that time, it’s been a pleasure to see just how many brokers and customers have benefited from using the system.

“Improving the customer journey is at the forefront of everything we do and we remain committed to this moving forward.”

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