Skipton Building Society appointed Emma Hill as an intermediary relationship managers for the East Central region.
Five years ago, Hill joined and since has worked with the Intermediaries at the customer contact centre.
She offered telephone support for the intermediary relationship managers before moving onto leading one of the teams in June 2016.
Hill said: “I am thoroughly excited to embark on my new venture as an IRM for Skipton. Intermediary lending equates 95% of our lending and therefore it is vital that our intermediaries feel valued and have a strong support unit.
“I have huge passion for delivering a great service and truly believe that Skipton, along with its real life lending proposition, stands out from the crowd.”
Regional manager-intermediary relationships Jackie Didcock, said: “Emma’s experience in our telephone broker support team & as a team leader means that she will be able to support her brokers with knowledge of criteria & the ability to make a difference.
“Her passion & enthusiasm for Skipton Intermediaries shines through & she is a real asset to the team. I look forward to watching her succeed in her new role.”