Customers using Skipton Building Society’s webchat service can now speak with the credit management team when facing financial difficulties.
This service can be used to change direct debit collection dates and request additional information on a customer’s account, such as current arrears balance and current payment amount.
Craig Gold, director of operations, said: “At Skipton, it is important that we provide as many communication channels as possible to customers, to ensure there is an option that suits everyone.
“Every customer has a preference on communication and it is important we step up to the mark and ensure the options are there to encourage our customers to approach us with every query or concern that they may have.
“Even if that is all it is – a potential concern. The earlier we are aware of a situation the better for your finances, because when your finances are in a good place – so are you.
“But the webchat service goes beyond financial support. It helps us on our journey to creating a society where no one feels left out and some people for a number of reasons, such as accessibility requirements, may not be able to visit one of our branches or pick up the phone.
“Skipton Link provides that extra channel to support our customers in any way we can.”