SMP launches framework

Amanda Jarvis

April 20, 2006

It has been designed to support all those working in the mortgage sales and advice arena.

It  will help organisations and individuals determine what knowledge and  skills are required to perform successfully in the work environment  and achieve regulatory compliance.   

This is the first time that this fundamentally  important subject has been addressed at an industry level. The  Framework will benefit those working at all levels in the mortgage  market.    The Job Role and Competency Framework, is available  online, via the Chartered Insurance Institute (CII) website.

The Framework has been developed by the SMP in  conjunction with market experts. It signposts the minimum levels of competence for job roles in the key areas of the mortgage market.

Searchable functions allow users to select job roles and identify  the core competencies, skills and capabilities needed at varying  levels of responsibility.    

Richard Fox, chief executive of the Society of  Mortgage Professionals, said: “As individuals, advisers will be able  to benchmark themselves against industry standards and identity what  skills they need to acquire to move to higher levels of  competence.    

“For organisations, the frameworks enable them to draw  up individual profiles and development plans to help ensure their  staff are competent and compliant.”   

The SMP have identified in excess of 20 core roles  within the sector and will be rolling out all of the roles and associated competencies over the next three months. The next phase will see the  launch of job roles in processing and administration, to be followed  by product support. The framework details the roles and lists the key  technical, business and interpersonal competencies required for each role and identifies potential solutions to attain the knowledge and skills required.    

The Framework forms part of the CII’s professional  support programme that also includes a new continuing professional development scheme, revised Code of Ethics and Conduct and guidance notes on Conflicts of Interest and Treating Customers  Fairly.

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