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SortRefer achieves record business levels amid pandemic

Jessica Bird

July 1, 2020

Kevin Tunnicliffe SortRefer

Online mortgage broker portal SortRefer has seen substantial growth and achieved record business levels in June, amid the COVID-19 pandemic.

The business has reported an 8.12% increase on its previous monthly high for total instructions, which was set in February 2020.

Sale and purchase instructions beat the previous monthly high by 16.45%, while property survey instructions saw an increase of 18.2% against the previous monthly high.

Kevin Tunnicliffe (pictured), CEO of SortRefer, said: “COVID-19 challenged the whole industry, with government advice putting a halt to certain elements, such as non-essential conveyancing exchanges and completions, new survey instructions and house viewings.

“As certain restrictions were lifted, we were thrilled to see our business levels not only get back to normal, but then go on to exceed previous highs.

“I’m delighted to report an increase in instructions of 30.62% for June 2020, compared to June 2019, especially as we’ve achieved this whilst working remotely and with a slightly reduced workforce.

“This is a testament to our hard-working employees, who have continued to provide an outstanding level of service to our customers throughout lockdown.

“Of course, we couldn’t have done it without our loyal brokers, who have continued to support us.

“It’s a promising sign to see the industry buzz return and I’m confident this will continue to grow in the coming months as we all adjust to a new normal.”

Matt Ratliff, CTO of SortRefer, added: “We have seen brokers who use our portal maintain a steady income and then increase revenues despite the COVID backdrop.

“This is a direct result of the investment we have made into our technology to speed up the remortgage process.

“In a market of shrinking product ranges and the growth of fee free robo-advice, brokers embrace the additional revenue generated via our platform.”


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