SortRefer reports 18% increase in conveyancing instructions year-on-year

Michael Lloyd

January 14, 2019

SortRefer, the online conveyancing portal for brokers, has reported an 18% increase in conveyancing instructions in 2018 over the previous year.

It’s celebrating its 10 year anniversary this year. Founded in 2009, SortRefer has grown from a four person start up in a small village, with the Group now employing over 60 staff, with over 20% of these joining in 2018.

Kevin Tunnicliffe, chief executive of SortRefer, said: “SortRefer not only achieved good growth in instruction numbers, we also saw a 15% increase in first time users, proving that our combined mix of Regional and telephone account managers is providing a great support service to our introducer base.”

SortRefer also achieved a 42% increase in non-conveyancing instructions, such as surveys and valuations.

Tunnicliffe added: “After 10 years, we can look back with satisfaction at the progress that has been made. We’ve also been recognised in the industry, having been nominated for many awards and winning those awards on numerous occasions.

“Due to the continued growth of the business, the IT team has expanded and I can confirm that there are a number of technology projects that will be launched in 2019, that will further enhance our proposition.

“Technology is playing an ever more important role in everybody’s day to day lives and it has a major part to play in improving our client’s ‘customer experience’.

“I’m confident that our business model based on cutting edge technology and personal service will enable us to increase our market share in our 10th anniversary year.”

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