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Standard Life launches business tracking service

Amanda Jarvis

January 9, 2006

It has been designed following extensive consultation and feedback from intermediaries.

Available for the company’s Life Protection Series (LPS), bonds, personal pensions and SIPP contracts, the service provides advisers with a real time status report on new business applications and increments.

Launched in April 2005, Client View is already used by over 5,000 advisers every month, producing 40,000 online valuations. Client View provides a comprehensive range of client information including fund valuations, investment instructions, cash transactions as well as the latest updated value of other investments such as property and stocks and shares. The service uses real-time data and a combination of monthly and quarterly fund reports provided by Morningstar.

Billy Burnside, sales e-commerce manager at Standard Life, said: “We recognise that the whole process of new business tracking is probably one of the most time consuming tasks a financial adviser can undertake, with many valuable hours lost every week by firms trying to chase status reports manually. With this in mind, we have spent a considerable amount of time gathering feedback from different types of adviser firms, both in usability sessions and one to one discussions, assessing exactly what they needed from a tracking application. Based on these findings we are delighted to have launched the new service, which together with all the valuation and aggregation features of Client View, gives a complete online picture of each client’s Standard Life business, including live policies and those being processed.”

'New business tracking’ is now live on Standard Life’s adviserzone and can be accessed from the Client View homepage. A section has also been added to the client summary page: “Application Being Processed – New Business Tracking”. There are currently nine new business statuses available, all of which are based on industry-wide Origo standard terms.


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