Taylor Wimpey to reopen sales centres and show homes

Jessica Bird

May 13, 2020

show home

Housebuilding business Taylor Wimpey will be reopening its sales centres and show homes from 22 May, following the government’s easing of some lockdown restrictions. 

This follows the company’s previous announcement that it would recommence work at its construction sites from May, with social distancing procedures in place.

The company has reported that construction activity is now underway at 90% of its sites in England and Wales.

Taylor Wimpey’s construction sites, sales centres and show homes have been closed since 24 March.

During the crisis, the company has continue to sell homes to new customers, and progress purchases remotely.

It has worked to allow customers to complete their homebuying journey remotely, and has introduced a series of digital tours to allow sales executive to complete digital viewings, which it will continue to expand.

Taylor Wimpey is encouraging customers to maintain contact with sales representatives via digital methods where possible.

The company has conducted a detailed review of its sales processes and customer interactions with regard to the government’s latest guidance, and has deployed a new set of protocols, working practices and staffing arrangements as a result.

For example, show home viewings will be conducted unaccompanied, and only one family at a time will be able to view a home.

To give customers reassurance during uncertain times, Taylor Wimpey has extended its 2-year warranty for all customers in warranty at any point in lockdown, by two months.

Pete Redfern, Chief Executive, commented: “This relaxation of the rules by government and the clear desire to reopen the housing market is very welcome.

“However, we believe that it is our responsibility to apply these rules carefully and protect the health of our customers and employees.

“Our people are looking forward to being able to welcome customers to their sales offices and show homes, energised by new skills developed in serving customers digitally over the last seven weeks.”

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