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The Exeter joins PDG Claims Charter

Jessica Nangle

November 12, 2019

The Exeter has joined the Protection Distributors Group (PDG) Claims Charter.

This follows the announcement that The Exeter began its pilot with AlphaTrust, a digital claims solution from iPipeline.

The digital transformation programme means that The Exeter’s income protection members will have the option to submit their claim form and provide supporting information via a secure online platform.

The PDG Claims Charter was launched in 2018 to improve outcomes for claimants and outlines a set of standard practices to focus on delivering a positive claims experience for customers.

Chris Pollard, chief operating officer at The Exeter, said: “The Exeter strives to deliver positive customer outcomes, and the claims process is the most important area to deliver excellence for customers.

“We’re the first insurer in the UK to pilot iPipeline’s AlphaTrust technology, which we are confident will transform the claims process.

“Our customers want fast, efficient digital solutions, and the iPipeline technology will help us to deliver this for The Exeter’s customers.

“Our new claims system provides a better process for both intermediaries and clients, saving time and removing paperwork.”

Alan Knowles, chair of the PDG, added: “The Exeter is leading the way and putting claims at the heart of its business.

“The claims process needs to be straight forward and accessible for customers.

“The Exeter is now among those insurers that are fully compliant with the PDG’s Claims Charter and we hope to see more insurers follow.”


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