The Future is here

The study of around 300 brokers and IFAs, carried out on behalf of Future by BPRI, showed a marked increase from a similar survey carried out in January this year when only 27-29 per cent of advisers had internet access at their desk.

Brian Pitt, sales and marketing director at Future Mortgages, said: "We had conducted a survey earlier in the year and the results this time show a vast difference in the percentage of advisers who can access the internet from their desk, which is good news for them and for their clients when examining mortgage products. 25 per cent of all our business is now completed on the web, and that includes a fully completed application form, and payment of the application fees."

Other findings revealed by the survey included the top three criteria for brokers when looking at products on the web. The most important criterion was a competitive interest rate and a good overall package, second was the quality of service and third was their relationship with the lender. Interestingly, procuration fees did not feature.