The Society of Claims Professionals has launched a Good Practice Guide for subsidence cover.
The six-page guide highlights other material on subsidence produced by the insurance profession that underwriters and claims professionals should be aware of.
Jeremy Trott, non-executive director of the Society of Claims Professionals, said: “Customer expectation of how quickly a claim will be resolved can sometimes be out of sync with the reality of investigating the claim.
“Try to be clear with your customer about the different processes involved and reasonable timeframes for each stage of that process.
“Managing expectations will allow you the time needed to process the claim properly as well as reassuring the customer.”