TMW introduces online mortgage system

Jessica Nangle

August 19, 2019

The Mortgage Works (TMW) is introducing TMW Online, an improved online mortgage application system.

The specialist buy-to-let arm of the Nationwide Building Society has developed a TMW digital application system, improved case viewing on mobile devices and the option to add an admin user and more streamlined case tracking.

This comes in response to broker feedback to understand what intermediaries most needed.

Ian Andrew, intermediary relationship director at Nationwide, said: “TMW Online is often recognised by intermediaries as one of the leading point of sale platforms in the buy-to-let sector.

“But there is a continuous need to improve the support for the ever-changing needs of brokers and their respective clients, so have conducted a wide-ranging and ongoing listening exercise with intermediaries from across the country to enhance our platform.

“We wanted to build something better, something more agile and a system we could improve quickly and easily, so we asked brokers not only what features they needed and would find most useful, the key areas for enhancements to the application journey, but also what worked well, were familiar and that brokers were keen to retain.”

The system has reportedly been made faster and more responsive to complement TMW’s limited company buy-to-let mortgage rates.

Case tracking has been split by sections depending on the progress of the case to make it easier for brokers to locate documents.

There is also an option to set preferences on all or specific cases to have email updates.

Andrew added: “Our response to that feedback is clear and targeted, with the aim of reducing post-application queries, making case tracking more efficient and mobile device friendly for access on the move, all in conjunction with competitive buy to let mortgage rates.

“We will continue to ask for broker feedback to enhance the system further and improve the processing journey.”

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