The Personal Finance Centre (TPFC) has partnered with Nivo to implement its app-based application process and accelerate customer journeys when arranging mortgages and second charge loans.
TPFC aims to double its lending volumes this year, and in June relocated to new headquarters in Hull.
Customers are now able to use the Nivo app to provide biometric ID verification, e-signatures and share documents such as bank statements and payslips with the broker.
It has also implemented smart message ‘bots’ which can assist customers 24 hours a day.
TPFC estimated a reduction in the average application to completion time to less than 20 days.
Mark Cooke, managing director of TPFC, said: “The digital transformation of our business is key to our growth plans so when we looked for a partner to provide the FinTech solution we needed, Nivo were able to provide everything we wanted very quickly and avoiding the expense of in-house development.
“Nivo’s app improves and accelerates the customer journey and should drastically reduce the amount of time our team spends on boring administrative tasks, freeing up resource to add value with our service.
“In addition, the secure messenger system enables us to communicate with customers quickly and far more securely than with email which is an important factor when dealing with sensitive financial documents.
“With our sales process and administration now much quicker and slicker, I’m looking forward to seeing the positive impact Nivo will have on our customers’ experience and ultimately our revenue.”
Zach Thomas, account executive at Nivo, added: “The Nivo app is a quick and cost-effective way for brokers to reduce application timescales, improve their communication security and provide a smoother and safer journey for their customers.
“Time is critical in the mortgage sector with conversions improving as application processing times get quicker.
“We can integrate the Nivo white label app with brokers’ systems in around two weeks and the benefits of digitalising processes such as ID verification and document transfer can be seen almost instantly.
“Consumers are becoming more mobile savvy and these days expect to transact with companies using well designed and intuitive apps.
“Nivo provides brokers with an impressive and professional solution which gives their customers a great digital experience which complements an excellent personal service.”