Trussle to hire mortgage advisers and case managers

Michael Lloyd

October 11, 2018

Online mortgage broker Trussle will be hiring mortgage advisers and case managers this Friday at the end of an assessment day being held at the company’s new offices.

The recruits will be the latest in a series of hires which is set to increase Trussle’s headcount by 700% from January 2017 to the end of this year.

Philip Kelvin, operations lead at Trussle, said: “This has been an extraordinary year for Trussle as we’ve scaled to keep up with customer demand.

“We’re attracting the best talent in the mortgage industry and look forward to welcoming the next wave of brilliant recruits who will help us accelerate into 2019 and beyond.

“We exist to power change in the sector and transform the home ownership journey from an incredibly painful and disempowering process to one that is hassle-free for everyone.”

Kelvin added: “Our plans to expand the team will ensure we continue to provide a seamless customer experience at every stage of the journey.

“Our TrustPilot score has remained market leading at 9.5/10 as we hit nearly 1,000 reviews, something we want to move closer to 10 as we hit 2,000 reviews next year.

“Ultimately, we are moving one step closer to our vision of allowing anyone to instantly finance their home and never have to worry about it again.”

During the assessment day, potential advisers and case managers will complete competency tests based on customer scenarios before being split into smaller groups for ‘speed-dating’ style introductory interviews before a final decision is made on the day (subject to checks).

The new team members will be the first of many over the coming months, with plans to double the size of Trussle’s operations team by Spring 2019 to meet the increasing customer demand.

Trussle’s rapid expansion in 2018 has also seen the company move last month to a new office in London’s fintech hub, Old Street. This follows completion of a Series B funding round that raised £13.6m from investors including Goldman Sachs and Propel Venture Partners.

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