TSB merges direct and intermediary channels

Ryan Bembridge

March 8, 2016

TSB has merged its intermediary and direct mortgage distribution teams.

The lender said both teams being under one roof will encourage the sharing of best practice to give customers the same service whether they come through intermediaries or direct.

Roland McCormack will lead the distribution channel as mortgage distribution director, while he has appointed Andy Sykes and Beverley Bradford as head of national accounts and head of intermediary performance.

McCormack said: “Andy and Beverley have done a fantastic job over the last few years working exceptionally hard to support the launch and growth of TSB Intermediary.

“I am proud to say we have such great partners in our business which is why we are able to look to our people first when opportunities arise.

“Our aim has always been is to ensure we align our intermediary position with our direct mortgage offering as we want to ensure that our customers are getting the best service regardless of which avenue they take to join TSB.

“Merging our distribution divisions and encouraging the sharing of knowledge and best practice can only be a good thing for customers and will stand the TSB mortgage business in great stead for the years ahead.”

Since its launch in January 2015 TSB Intermediary has signed up more than 8,000 brokers with over 18,000 customers going through brokers.

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