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Uncertain future for staff at Select & Protect

Ryan Fowler

February 2, 2015

While some new positions could be created others could also cease to exist entirely as the family owned insurance provider upgrades its technology.

A Select & Protect spokesman said: “Supporting brokers is what Select & Protect is all about and that means providing them with not only competitive general insurance products, but also a level of service that is second to none. We constantly review the products we provide, the technology we use and how we engage with brokers to ensure we are delivering what they need.

“We are continuing to invest in the development of new products which will allow brokers greater flexibility to provide their clients with a much more personalised quote and service. Further to the launch of our new household proposition last year, we are on target to launch another new product in the next few weeks.

“As brokers and insurers alike increasingly rely on technology we are continuing to develop our capabilities not only to make it easier for brokers to sell general insurance products and do business with us, but also for us to support them.

“We’ve found that brokers are demanding greater levels of engagement both online and offline and are therefore proposing to realign our resources across our business to further improve how we support our broker partners.

“This proposal will result in the creation of a number of new roles including the appointment of a branch manager to lead and co-ordinate our field and head-office based people in the delivery and support of our products and services. We are confident that the new structure we are proposing to put in place will make it easier for our brokers to do business with us and for our team to support them.”

But the spokesman added: “Unfortunately some colleagues will be impacted by the changes that we are proposing and it is possible that under the new proposed structure, some roles will either change or potentially cease to exist. We regret having to lose any member of our team and it is essential that those who are impacted are treated with dignity and respect throughout the process.

“We are extremely positive about the future. We want Select & Protect to be the general insurance provider of choice for mortgage intermediaries and we are confident that the new products we are introducing, our continuing investment in technology and the new structure that we’re proposing will help us achieve that ambition.”


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