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United Trust Bank launches the ‘UTB Secure Chat Hub’

Ryan Fowler

August 19, 2020

Buster Tolfree UTB

United Trust Bank (UTB) has launched the ‘UTB Secure Chat Hub’ to provide brokers and customers with a secure way of communicating with the Bank during mortgage applications.

Using the new App, which is available to download for free from usual App stores, customers can communicate with the Bank, upload files such as bank statements and payslips, e-sign documents and scan documents for facial recognition ID verification as well as complete security checks saving them time and inconvenience.

A soon-to-be-released update will also allow introducers to be able to register, refer cases and forward documentation, features key to the Bank’s digital strategy. The system also provides a higher degree of data security than email communications.

Buster Tolfree (pictured), commercial director – mortgages at United Trust Bank, said: “This latest fintech development from UTB makes application processing quicker, simpler and more secure for customers, introducers and the Bank and will revolutionise the way we communicate with our mortgage applicants and the way we manage our workflow within the team.

“The system is fast, flexible and very user friendly. Our suite of innovative FinTech features makes several previously onerous tasks quick and simple for customers to complete safely and securely in their own homes.

“Many brokers and lenders have had to change the way they work to overcome the challenges presented by the Covid-19 pandemic. UTB continued to lend throughout the lockdown, sometimes using manual workarounds when digital solutions would have been better.

“Introducing the Secure Chat Hub enables more elements of our application process and communications to become digital. Importantly, this means that we can offer a better, slicker and more efficient application process even before all of the team are working back in the office.

“I’m sure this newest service enhancement will be another welcome addition to our successful #BrokerSummerSupportPackage.”


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