Vizolution and Santander claim technology award
Applicants had to demonstrate innovation in technology and improved rates of customer satisfaction.
The firms entered jointly after Santander started using vScreen in telephone division for credit cards.
The pair masterminded a 45% increase in sales and a 12 day reduction in the time it took for a customer to receive their credit card.
Bill Safran, chief executive officer at Vizolution said: “To be highly commended from within such an impressive group of finalists is incredibly flattering and we’re delighted for vScreen and Santander to gain this recognition.
“Forward thinking firms such as Santander are not only identifying the huge opportunities that technology can offer to enhance the customer experience but are proactive in implementing such solutions for the benefit of customers and staff alike.”
vScreen enables customers to read, sign and save pre-contractual documents, consumer credit agreements, and regulatory declarations all in real time, without the need for a postal interaction.
Vizolution was also a finalist in the ‘Most Disruptive Financial Sector Technology’ category.