West Brom Building Society has partnered with My Home Move for its remortgage clients.
Anecdotally some conveyancers offering free legals have been providing a poor service in the past few months – which is something Mark Snape, corporate sales director of My Home Move, said will not be the case when his firm is involved.
He said: “There has been a lot of press coverage recently about remortgage clients who, having been offered a ‘free legal’ service, have been left frustrated at the poor service they received.
“As pioneers who have fought to raise the standards within the conveyancing industry for over a decade, we want to offer something different and better for both the lender and their customers in the remortgage market and it is reassuring to see the West Brom putting customers at the forefront of their proposition.
“Through our partnership with the West Brom, we will ensure every customer receives a level of service that exceeds the market expectations for a free legal service while benefitting from access to our unique technology.”
A society spokeswoman said: “West Brom were looking for an additional partner to help manage the level of business expected from the fees assisted re-mortgage market and found their ideal partner in My Home Move.
“Their plans for customer service being paramount to their goals matched our requirements and our own values.
“My Home Move were able to step in during a very busy period and were able to go live taking new business just four weeks after our initial agreement. We look forward to a long and successful relationship for both organisations.”